AI implementation
How AI implementation works in a small business, from first call to handover.
AI implementation means connecting the tools a business already runs, then building systems on top that do real work: answering routine enquiries, chasing quotes, updating customers, keeping one live view of the jobs. For a small UK firm it should take days, not months, run in your own accounts and end with something you own outright. This page sets out how Anno Domini does it, step by step, and what it costs.
Start a conversationWhat it is, and what it is not
Most small firms have already tried AI. A chat window helps one person write faster. Implementation is different: the work happens inside the business every day, whether or not anyone remembers to open a tab.
It starts with your data, not a prompt
The CRM, inbox, diary and job sheets are connected first, so the AI reads the real state of the business rather than whatever someone pastes in.
It lives where the team already works
Drafts appear in the inbox, updates go out by email or text, the live view sits in a tool you already open. No new app and no extra login.
It has checks around it
A person approves anything a customer sees, every step is logged, and there are limits on spend and time, so it keeps working when nobody is watching it.
It is owned, not rented
It runs in your own accounts and comes with a walkthrough and a one-page SOP, so it stays yours whoever built it.
How an implementation runs
Every build follows the same five steps. One problem, one measurable output, then the next.
1. Scope, in one call
We agree the single job that wastes the most hours and the output that proves it worked. Access to your system of record is granted live on the call, and if the data cannot be reached, the build does not start.
2. Wire what you already run
Your tools are linked inside your own accounts into one picture of the business, with access you grant and can revoke in a click.
3. Build, in three to seven days
A working system on top of that picture, tested against your real records, with a human approval step on anything a customer sees.
4. Hand over, so you own it
A walkthrough, a one-page SOP and support while it beds in. Each system is documented so it keeps running when nobody remembers how it was set up.
5. Repeat with the next job
Each delivery shows the next most valuable system. The wiring is already in place, so later builds start further on.
Where to start
For most small firms the first return comes from the work that arrives every day. These are the systems we usually build first.
Inbound Query Handler
Sorts every enquiry as it lands, answers the routine ones and books the calls worth having. Built on your inbox, web form and diary.
Quote Chaser
Follows up every open quote on a schedule you set, in your voice, and stops the moment someone replies. Built on your quoting tool and inbox.
Client Updates
Sends a progress update at every stage of a job, so nobody has to ask for news. Built on your job system and email.
Operations Deck
One live view of every job, deal and stage. The Friday spreadsheet is gone. Built on your job and pipeline records.
What it costs
Three ways in, each with its terms stated in full.
Founding Build: free
One system, built free and yours to keep, in return for a 20-minute debrief and permission to write it up as a case study. Two places at a time.
The Audit: it pays for itself, or no fee
A discovery session, a written report ranking your top three opportunities by return, and one working system live within days, or you do not pay.
The Retainer: for working through the list
Up to two build cycles a month, a weekly brief call and a quarterly review.
Running costs: yours, and quoted first
Each system runs in your own accounts, so software and usage costs are paid directly and scale with how much it does. We quote them, with ongoing support, before we build.
Read the full terms of all three ways in
A partner, a subscription or doing it yourself
A chat assistant subscription
Useful for drafting and research, one person at a time. It does not read your CRM, chase a quote or update a customer unless someone sits there and asks it to.
An off-the-shelf AI tool
Quick to start for one job, such as answering the phone. A per-seat fee, another dashboard, and your data held in someone else’s platform.
Doing it yourself
Entirely possible if you have the time. Expect months of evenings on connectors, permissions and the ways a system fails with live customer data.
An implementation partner
Someone who has already made those mistakes wires your tools together, builds the system into them and hands it over. You keep the result.
Questions
What is AI implementation?
Connecting the tools a business already runs and building AI systems into them that do recurring work, such as replying to enquiries, chasing quotes or updating customers, with a person approving anything a customer sees.
How long does AI implementation take for a small business?
A first system is usually three to seven days of work once the brief is agreed. A Founding Build is live within 14 days of access being granted.
Where should a small business start with AI?
With the one job that wastes the most hours each week, usually replying to enquiries, chasing quotes or answering “where is it?” calls. If you are not sure which, the Audit ranks your top three by return.
Do we need technical staff?
No. We do the wiring and the build, and every system comes with a walkthrough and a one-page SOP written for the people who will use it.
Which AI model do you use?
The AI model of your choice, in your own account. The value is in the wiring, the checks and the handover rather than in any one model, so the model can be changed later.
Is our data safe?
Everything runs in your own accounts, under your control, with access you grant and can revoke in a click. Anything a customer sees is approved by a person first.
Tell me where the time goes.
Pick the one job that wastes the most hours. That is the next build.
Start a conversation- One system
- Yours to keep
- Nothing sends without you
- Switch it off any day